Lost your card?

If your S-Etukotti card containing payment options goes missing, notify the blocking service without delay:

  • When calling from Finland: 020 333
  • When calling from abroad: + 358 20 333

It is recommendable that you save the number in your mobile phone.The service is open every day, 24 h/day.

If your cash card goes missing, you can order yourself a new card, for example, with the "Co-op member information changes" form available at the outlets or by visiting one of the customer service points of the Prisma chain, the Sokos chain and the larger S-markets.You can also call the S Group's co-op member service at +358 10 765 858 on Mon–Fri from 8 a.m. to 8 p.m. (€ 0.088/minute).