A real chance to participate

As a co-op member, you are both an owner and a customer at your cooperative – in other words, the most important contributor. Making your voice heard is worthwhile both as a customer and as an owner. Through participation, you are able to get involved in operational development and to ensure that the services fulfil your needs and expectations.

Give feedback

We work continuously to develop our operations, services and selections. In this task, customer feedback is a crucial tool for us.

• Give us your feedback in conjunction with a shopping trip either to the personnel or by leaving a message in the outlet's feedback box.

• Send feedback easily and quickly via the ready-made feedback form on the S-kanava.

• Call the S Group's co-op member service at +358 10 765 858 on Mon–Fri from 8 a.m. to 8 p.m. (€ 0.088/minute).

Contribute through elections

As a co-op member, you are one the owners of your cooperative.All members are equal among themselves as the power of decision in cooperatives is exercised with the "one vote per member" principle.

You can actively affect the development of your own cooperative by standing as a candidate in the Council of Representatives election or by fielding your own candidate.

The Council of Representatives is the highest decision-making body in a cooperative.It decides on, for example, the cooperative's profit distribution.

Any individual member of a cooperative who has reached legal age, has full rights and resides in the cooperative's region can run for election.In the cooperative's election, also young people can have an impact: anyone who is 15 years old or older the year before the election has the right to vote.

The election for the Council of Representatives is organised every four years as a postal election.You will receive the election material to your home, and you can then cast your vote effortlessly by post.