Customer service

Select the contact method that suits you best. We are at your service:

  • by telephone at S Group's co-op member service: +358 10 76 5858 Mon–Fri from 8 am to 8 pm (€0.088/min). 
  • at ourself-service and customer service points available at our outlets. Check your closest service point.
  • electronically in theS-kanava balance service, where you can view and update your own information. Log into S-kanava balance service
  • electronically with a feedback form. Through participation, you can ensure that our services develop and fulfil your needs and expectations. Ask, call in to question, and develop.

Please note that we are only able to answer email enquiries on co-op membership at a general level, not questions concerning individual customers.

Lost your S-Etukortti card with payment features

Card cancellation service: +358 20 333, open 24 hours a day

Bank code cancellation service: +358 9 6964 6820, open 24 hours a day