If you can’t find what you’re looking for on our website, you can also call us at +358 10 76 5858 (Mon–Fri 9 am–4 pm, local network charge/mobile call charge)

The app also works with self-service checkouts. Initially, earning Bonus with an S-Etukortti card in Apple Wallet is supported at the following chains: Prisma, S-market, Sale, Alepa, Food Market Herkku, ABC Market, ABC restaurants, Sokos, Emotion, S-Rauta and Prisma Rauta.

Yes, you can. Bonus and benefits are also accumulated when using Apple Watch, follow these steps:

1. Add your S-Etukortti card to Apple Wallet via S-mobiili on your iPhone.
2. Go to your phone settings and select iCloud > Apps using iCloud.
3. Ensure that both the Watch and Wallet apps are activated.
4. The synchronization between iPhone and Apple Watch is now enabled, and you can accumulate Bonus and other co-op member benefits with Apple Watch.

Note:

• Synchronization may take a moment. Try restarting your Apple Watch if needed.
• Add the S-Etukortti Visa card separately to Apple Watch to pay for your purchases with it via Apple Watch.

When a cardholder logs in to S-mobiili with their own banking credentials, they can add the S-Etukortti card to Apple Wallet through S-mobiili’s Minä (“Me”) section.

If you are unable to activate S-mobiili for reasons such as incomplete customer details, please contact our customer service at tel. +358 10 76 5858 (Mon–Fri 9 a.m.–4 p.m., local network charge/mobile call charge).

Mobile vouchers are redeemed as usual by showing the opened voucher at the checkout and clicking on the “Lunasta kuponki” (“Redeem voucher”) button before payment.

Make sure you have updated your S-mobiili to the latest app version (2.27.1 or newer). You should then be able to add an S-Etukortti card to your Apple Wallet from the Minä (“Me”) section. It’s also a good idea to fully close the app from your open apps and reopen it.

Make sure you have added the S-Etukortti card to your Apple Wallet. The S-Etukortti card can be added from the Minä (“Me”) section in S-mobiili or from the S-Etukortti card barcode view. Also make sure you are using the latest app version of S-mobiili (2.27.1 or newer).

If you have checked the above and the Bonus still cannot be logged, it may be that the payment terminal in question has not been updated to be compatible with Apple Wallet. Please inform the salesperson of this at the checkout so that the payment terminal in question can be updated as soon as possible. In this case, the Bonus must be logged in another way – for example, with the S-Etukortti barcode in S-mobiili.

No. The S-Etukortti card is scanned from Apple Wallet using NFC technology between the payment terminal and your iPhone or Apple Watch.

You can add your S-Etukortti card to your Apple Wallet with an iPhone that has iOS 15 or a newer operating system. The iPhone must have the latest version of the S-mobiili app (2.27.1). You can then also use the S-Etukortti card with Apple Watch as long as sync between the iPhone and Apple Watch is enabled.

Although S-mobiili can be used on devices such as iPads, users cannot add S-Etukortti cards to the Apple Wallet on these devices because iPads do not have the Apple Wallet app. Also, the S-Etukortti card cannot be viewed in the Wallet on an iPad.

The Collect and Scan service cannot be used with an S-Etukortti card in Apple Wallet. You can use the scanners with a physical S-Etukortti card.

Apple Wallet separately lists payment cards and other cards such as loyalty cards and tickets. If you see an S-Etukortti Visa card listed as a payment card and an S-Etukortti card listed as a loyalty card, everything is as it should be, and you can accumulate Bonus on your purchases first and then pay with S-Etukortti Visa, just as with a physical card.

If you have more than one S-Etukortti Visa or a combination card, you can add them all as separate payment cards to your Wallet

Apple Wallet separately lists payment cards and other cards such as loyalty cards and tickets.

To do this, you will need to add an S-Etukortti card to your Apple Wallet for Bonus accrual and a payment card for paying with Apple Pay.

Bonus and other co-op member benefits are not available when you only pay with an S-Etukortti Visa card with Apple Pay.

When you add an S-Etukortti card or S-Etukortti Visa card in S-mobiili, it offers you the option to add both cards.

You can add the S-Etukortti card to your Apple Wallet in the Minä (“Me”) section.

Yes, you can. The S-Etukortti card needed to earn Bonus and the S-Etukortti Visa card used to pay are basically two separate cards in Apple Wallet. So you can choose to earn Bonus using the S-Etukortti card in your Apple Wallet and pay with cash, a gift card, or another payment card in your Apple Wallet.

However, when you pay with your S-Bank payment card at S Group stores, you get a 0.5% payment method-related benefit on top of your normal Bonus, including through Apple Pay.

If you do not want Bonus for an individual purchase such as when paying with a company card or for products to be purchased for a housing association’s event, you can open Apple Wallet before paying to change the S-Etukortti card settings:

1. Tap on the S-Etukortti (Bonus) card and tap the three dots in the top right corner, then open the card details

2. Disable “Automatic selection”

3. Exit the view and pay with your preferred payment card with Apple Pay – you can also pay with S-Bank’s Visa card, as the Bonus is not directly logged when paying with it

4. Change the setting back so that the Bonus will automatically be logged again next time

We update changed name details or the information about the activation of paperless transactions, for example, to the S-Etukortti card in Apple Wallet almost immediately. Please make sure that you have allowed automatic updates for the S-Etukortti card in Apple Wallet. If you have not, please allow them and wait for a moment.

If the details are still not updated, please contact our customer service.

If you have not allowed automatic updates of the S-Etukortti card, the card will expire after a certain time. The card can be re-activated after you have allowed automatic updates.

If the card is still indicated as expired, remove the card completely and add it again from the start in S-mobiili.